Project Resources Group

Reviving a Stalled Core Enterprise Overhaul

When I joined Project Resources Group, their core system application was on the brink of failure. It was built on an outdated ColdFusion tech stack that couldn’t be updated, leading to frequent crashes - sometimes multiple times a week - especially during peak end-of-month periods. A major overhaul was already in progress, but the original team had left, leaving the project in limbo.

I integrated Paystand to process millions in payments, saving $38,000 in just two months. The new payment page automated workflows, freeing up teams for other tasks (and getting them out of spreadsheets), and seamlessly connected payments to claims in our internal database.

Turning the Tide

My team and I were brought in to salvage the project and successfully deliver the long-awaited system upgrade. The challenge wasn’t just technical, we had to navigate a half-built system, ensure data integrity across old and new versions, and get buy-in from stakeholders while maintaining business continuity.

One of the key improvements in V2 was consolidating scattered reporting into a centralized, secure system within the application. I personally led the integration of Power BI with Row Level Security to ensure seamless, secure access to critical data.

Overcoming Hurdles

Understanding the Needs: Over two years, we met with department heads, directors, and daily users to assess priorities, streamline features, and eliminate inefficiencies.
Balancing Old and New: The legacy system and the new beta version were tightly coupled, forcing us to carefully develop in parallel without breaking critical business operations.
Overcoming Technical Hurdles:
- I stepped beyond front-end development, learning SQL on the fly to assist our overloaded backend team to keep things moving.
- We optimized API requests and page loads to improve system performance.
- We ensured real-time data consistency for tens of thousands of claims as users gradually migrated to the new platform.
Iterative Deployment Strategy: To minimize risk, we ran the new system alongside the old one, allowing for real-world testing while keeping daily operations intact.

The new system enabled dispatchers to quickly search, filter, sort, and export thousands of claims with dozens of fields, streamlining their workflow and empowering fast, efficient decision-making.

The Outcome

After two years of intense work, including crunch periods, we delivered the new system on time, successfully launching Version 2 with minimal disruptions to business processes.

The new system was faster, more reliable, and far easier to use, everything the old one wasn’t.

Users loved the new features, and retiring the legacy system saved the company significant costs while improving operational efficiency.

Claim data is meticulously tracked across multiple departments, with strict accuracy required to meet legal compliance standards.

Application features were custom tailored for cross-functional teams, including a robust role based permission system and claim wide form control.

Key Metrics

Eliminated downtime for processing thousands of claims, reducing application failures to near zero.
Integrated third-party payment APIs, improving efficiency for over $9 million in annual transactions and cutting costs by $30,000+ in the first three months.
Revamped client-facing and internal reporting software, reducing single report load time from minutes to seconds through performance optimizations.
Built a scalable front-end architecture with React, Redux, and MUI, improving system performance and boosting page load times.
Optimized and maintained legacy infrastructure, resolving critical performance bottlenecks to enhance reliability and user experience.
Collaborated with 12+ cross-functional teams across 2 lines of business, aligning technical execution with business goals to streamline operations and deliver impactful front-end and back-end enhancements.
Established documentation processes for new application features, including complex systems like Power BI reporting and form controls.
Delivered immediate operational improvements while laying the foundation for long-term efficiency and innovation in PRG’s claims management system.